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Our Saalbacher Hof A to Z

To help you get settled in!

Arrival Information

We will try to have your room ready as early as possible, but check in is from 2 p.m. in Summer and 3 p.m. in Winter.



Please contact the reception to activate the hotel babyphone.


If you give us good notice and depending on availability we will be happy to organise a babysitter for you. There will be an extra charge for this service.


Bathrobes and Bath Slippers

There are bathrobes and bath slippers for the duration of your stay in your room. For a cost of € 30,- you are welcome to take the bathrobes home with you, please pay at reception.


Bath Towels for the Spa

They can be found in the wardrobe of your room.


Bank/Cash Machines

The Raiffeisenbank (right next to the Hotel) and Volksbank both have cash machines. The banks are open during the week between 8 a.m. and 12 p.m. and between 2.30 p.m. and 5.00 p.m.



Our bars serve everything from a quick afternoon drink, pre-dinner cocktails to a round of party drinks. Our bars are all open daily. Please make sure you sign for all drinks, as we are unable to rectify mistakes at a later date.

Day bar in the conservatory: open from 10.00 a.m.

Après Ski Bar Castello: open between 04.00 p.m. and 07.00 p.m. (only in Winter)

Night Club Castello: open between 10.00 p.m. and 02.30 a.m. (only in Winter)


Beauty Parlour

This is located in the spa area and is open between 9 a.m. and 7 p.m. daily. Please contact the reception to book your treatment.



For the deposit and final payment we accept bitcoins. If you would like to make use of it please contact us for your individual QR-Code. 



Our breakfast buffet is available between 7.30 a.m. and 11.00 a.m. if you like to have an early breakfast please tell reception a day in advance.


Car Hire

Contact the reception for information.



The chemist is 200 m from the hotel on the right, on the road towards Hinterglemm. For weekend and bank holiday opening times please contact the reception.


Church Services

There are church services every Saturday at 6 p.m. and every Sunday at 9.30 a.m. and 6 p.m.



Can be purchased at reception. Our smoking areas are the Café, s'Wirtshaus & Castello, and on terraces and balconies. Please use ash trays supplied.


Conference and Seminar Room

Is in the Seminar Room "Fire" for more information please click here.


Credit Cards

We accept VISA, Mastercard and EC Cards.



We organise regular tournaments on our curling sheet. Dates and times are always posted at reception. (in Winter outsinde, summer inside)


Departure Information

Check out is at 11 a.m. at latest. If you have plans for the whole day you are welcome to leave your suitcases at the reception. For changing and shower facilities you can use the spa. A late check out may be possible if you ask at reception in advance.



Are welcome at the hotel among request. In summer they can stay with you for € 15,00 per night without food and in winter €25,00 per night.


Dietary Requirements

We are happy to accommodate special dietary requirements. Please let us know well in advance.


Dinner Cancellation

If you chose to eat somewhere other than the 5 elemets restaurant, then please let us know by 12 a.m. We will be happy to deduct up to € 10,- per person (in summer) and up to € 15,- per person (in winter) from your hotel bill (depending on age of children and the booked arrangement).



There is one doctor in Saalbach Dr. Schnell, a dentist Dr. Proell and one chemist. If you need a doctor please contact the reception.


Drinking Water

Our mountain drinking water is available from all tabs in our hotel. Our mountain water has added minerals and is created with Grander Technology it is regarded as particularly healthy.In our restaurants and bars you get water free of charge with coffee and wine. In other cases we are supporting the project "Water donation". With that we want to help to provide clean drinking water to everyone.


Emergency Procedures

Please consult the information handout in your room.



You can open the main door at reception all night with your key card. The closed doors at the side of the hotel can also be opened with your key card between 7.30 a.m. and 10 p.m. The Ski- and Bikecellar if open daily from 7:30 am to 9:00 pm. If you need to go in earlier or later please ask reception.


Evening Meals

The evening meal is served between 7 a.m. and 9 p.m. in Winter and 6:30 a.m and 8:30 p.m. in Summer in the 5 Elements Dining Room. We would ask you to respect our dress code - no ski clothes, tracksuits and please wear closed shoes. Please turn off mobile phones.



You may use the fax service at the reception. Our fax number is:

+43/(0)6541/7111-42. For sent faxes the charge will depend on the telephone bill and for received faxes we charge € 0,20 per page.



The reception team will be happy to organise flowers.



The gym is in the spa next to the beauty parlour and is open between 7.30 a.m. and 8 p.m.



We recommend: Salon Stefanie Tel.: +43/(0)6541/8463 or Salon Gitti Tel.: +43/(0)6541/7734. We are happy to book an appointment for you.


Indoor Pool

The pool is located on the higher part of the hotel, go to Lift 3 on the ground floor. The pool is open between 7.30 a.m. and 8 p.m. Please pay special attention to the pool rules.



There is Internet connection and free WI-FI in all rooms and in the rest of the hotel, for further information please contact the reception. The internet station can be used free of charge in the library, where you can also use the Wireless Hotspot. Wireless connection is also available free of charge in the Seminar Rooms if you are having a conference there.


Key Card

Your keycard for your room, the skicellar and the main entrance are encoded with your name. On check in we will charge a deposit of € 2,- to your account for each key. On return of the cards on departure the account will be credited with € 2,-.



The library is located in the higher part of the Hotel opposite the spa. We stock German, English, French, Russian, Dutch and Swedish books. In the library you can also use the internet station free of charge, and there is a wireless hot spot.


Lift Passes

You can purchase your lift passes at our reception and avoid long queues at the lifts. You can pay for the ski passes with the rest of your hotel bill.


Lost property

If you’ve lost something then ask either at reception or at the local registration office. If you find anything then please hand it in at the reception or at the registration office.



Are available at the reception.


Mountain Mineral Water

All hotel water is clean, fresh, mountain mineral water which is full of iron and minerals. You can always drink the water even though the high iron content sometimes gives the water a brown colour.



We are happy to order your favourite newspaper, please just inform reception.



There is free parking behind the hotel which you are welcome to use. If you prefer covered parking than the hotel has covered lots on the fourth floor of the public car park. This parking costs € 15,- per day. 


Playroom for Children

Is on the third floor on the right next to the lift.


Post Cards

In the lobby in the green box and we are happy to take your cards and letters to the local post office.



We would ask you to complete the questionnaire we sent you after you arrival. If you wish to tell us something before you can get a questionnaire at the reception. Please feel free to share your opinions about your stay. We look forward to receiving your suggestions and praise.



Our front office in the new hotel building is staffed between 7.30 a.m. and 10 p.m. During these hours we are always available for all your questions and needs. Between 10 p.m. and 7.30 a.m. the reception is manned by the night porter.



You have an automatic reservation in our non-smoking Restaurant. You are welcome to smoke in the Café, the Traditional Tavern (at the bar only) or at Castello (in Winter). Our restaurant managers and service personal will always look after you. Please make sure you sign for all your drinks. We are unable to rectify mistakes at a later date.


Relaxation Room

Our relaxation room is open between 3 p.m. and 7.30 p.m. Please do not try to reserve loungers in the room. Any towels that are placed to reserve loungers will be removed by the spa team. We thank you for your understanding.


Room Bill

All extras will be added to your room bill which should be paid the evening before departure at reception. Please always sign bills with your room number. Mistakes can not be rectified at a later date.


Room Service

We are happy to bring drink to your room at a charge of € 3,- for food € 5,- will be charged. Please call 906 or the reception 900.



Is in your room.


New Saline Inhalation Room

This is located in the spa area. Saline drops slowly over birch branches and creates a natural aerosol. This aerosol has a preventative and healing effect for both bronchitis and sinusitis.



Is open for ADULTS between 3.30 p.m. and 7.30 p.m. Please consult the spa rules.


Shoe Cleaner

Is next to Lift II on the first floor.


Ski- and Bike Cellar

To get to the ski- and bike room either take the lift into the basement of the hotel or from outside use your key card. In the ski- and bike room there is enough space for your skies as well as for your shoes on our skiboot warmer and for your bikes.



At the end of a ski day you can check your statistics including heights and distances travelled. Just click here.


Ski- and Snowboard Schools

There are a large number of schools to choose from in Saalbach Hinterglemm.


Ski day

This hotel ski day is run by the host family and you can get information and register at the reception.



All our rooms are non-smoking rooms. You are permitted to smoke on the balcony, please use the fixed ashtrays.



Enjoy hours of pure relaxation in our Spa. The saunas are open everyday between 3.30 p.m. to 7.30 p.m.


Spa Rules

NO ENTRY WITH STREET SHOES! You must shower before using the saunas or the pool. You can only use the Finish Sauna and Bio Sauna with a towel.



Are available at the reception and we are happy to drop off your letters and cards at the local post office.


Sun Bed

Tan on our sun bed (at the indoor pool). You can get coins at reception.



We are happy to book you a taxi or feel free to call them yourselves on the following numbers:

Taxi 6620. Telephone +43 (0) 6541/6620 



You can make outside calls straight from your room, just dial 0 to get a line (€ 0,30 per unit) and then dial the country code and the local number without the 0. To call someone free of charge within the hotel, just dial their room number

Country Codes

Germany 0049 (without the local 0)

Netherlands        0031 (without the local 0)

Luxemburg  00432 (without the local 0)

Italy 0039 (without the local 0)

Switzerland 0041 (without the local 0)

France 0033 (with 1 for Paris)

Belgium 0032(without the local 0)

England 0044 (without the local 0)

You can also be contacted in the hotel on (+43 6541 7111 + Room number ).


Emergency Numbers

Fire 122 • Police 133 • Ambulance 144


Wake-up Call

We are happy to give you a wake-up call, please just let reception know.


Winter Walks

There are numerous winter walking paths near to the hotel. You can pick up a walking map at the reception.